The quality policy is framed by the management in consultation with staff to indicate our commitment to delivering quality service and also simultaneously meeting the expectation of the customers. Statement of quality policy signed by Manager is displayed in the
company.

"We at Union Shipping Agency are committed to service in field of Marine and Cargo Agency, Freight forwarding & Chartering services that exceed our customer satisfaction first time & every time, focused on continual improvement in all our services complying with ISO9001:2000 standard"

Objectives

1. To offer a unique approach to shipping & sea cargo services.
1. To create a positive public image together with good public relation.
1. To set operation office at Al Jazeera port to cover the port requirements for agency works.
1. To put more efforts on the freight forwarding department.
1. To concentrate more on chartering department.
1. To make more share on shipping services from RAK market.